Effective Date: 27/01/2025

Welcome to Royal Heights (“Website”), operated by Landlux Property Management LTD (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or interact with us.

1. Information We Collect

1.1 Personal Data

We collect the following personal information when you voluntarily provide it:

Name

Email address

Phone number

Address

KYC documents (Know Your Customer documentation, if applicable)

We collect this information when you create an account, contact us, or otherwise interact with the Website.

1.2 No Automatic Data Collection

We do not collect any automatic data such as IP addresses, browser details, or device information.

2. How We Use Your Data

Your personal data is used for the following purposes:

Account Management: To create and manage your account on the Website.

Communication: To respond to your inquiries, send updates, and provide customer support.

Regulatory Compliance: To comply with applicable laws and regulations (e.g., KYC requirements).

We do not share your data with third parties.

3. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you would like more information about our retention periods, please contact us at contact@royal-heights.mu.

4. Your Rights

As a user, you have the following rights concerning your personal data:

Access: You may request a copy of the personal data we hold about you.

Correction: You may request that we update or correct any inaccurate or incomplete information.

Deletion: You may request the deletion of your personal data, subject to any legal obligations.

Opt-Out: You can opt out of receiving communications from us at any time by contacting us.

To exercise your rights, please email contact@royal-heights.mu or call us at +230 5509 4883.

5. Cookies

We use only functional cookies on our Website to ensure its proper functionality. These cookies are essential and do not collect personal data for analytics or advertising purposes.

6. Data Security

We implement robust security measures to protect your personal data, including:

SSL encryption to secure data transmission.

Restricted access to personal data.

Regular monitoring of our systems for vulnerabilities.

7. Regulatory Compliance

Our data practices comply with the following regulations:

Mauritius Data Protection Act

General Data Protection Regulation (GDPR), where applicable to international users.

8. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@royal-heights.mu

Phone: +230 5509 4883

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page with an updated effective date. Please review this page periodically for the latest information.

By using this Website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Royal Heights.